Our Facility Management resources listed below, aretrained to integrate to the clients requirements with our services becoming an extension to your business needs.

 A. House Keeping & Upkeep 
Service Standards:
* Basic Standard: Maintain at all times in good condition – office areas, service areas, public areas, utility areas, fire exits, stairways, basements, lifts, car parking and external areas.
* Prestige Standard: High standard of cleanliness and appearance at all times including maintaining higher floor gloss levels – VIP board rooms, VIP Pantry, Reception areas, Lobbies and Top Management floors etc.
* Hygiene Standard: Areas where a high hygiene standard is mandatory – Hospitals, sterile areas, toilets, kitchens, cafeteria, pantry, vending areas, first aid rooms. Waste bins, hidden surfaces, hinges, underside of workstations etc., to be maintained free of dirt, stains, waste matter, watermarks and scale using appropriate cleaning and sanitizing materials.
Cleaning means different things to different people and different organizations. Common to all, however, is the need for clean and inviting internal surroundings that provide a healthy and effective working environment. Our approach is based on processes, methods, and skilled employees. This is how we ensure that the customer receives a detailed, professional, and consistent level of quality in the services delivered.

Types of Cleaning:
* Routine Cleaning: Cleaning tasks to ensure that offices, toilets, meeting areas, public areas & all other routine work areas, furniture & floor spaces are maintained to a high level of general cleanliness and remain presentable and fit for their intended purpose. A regular clean up can reduce allergies caused by soiled carpets or upholstery. Our environment friendly, green cleaning solutions ensure complete customer satisfaction in the comfort of your own work space.
* Reactive Cleaning: Reactive service to maintain full & safe use of facilities – response to spillages, replenishing consumables & monitoring the cleanliness of all sanitary facilities.
* Periodic Cleaning: Activity includes all deep cleaning and periodic cleaning activities of the communal & public areas and activities that require more frequent cleaning than routine cleaning including kitchens, vending points and cafeteria.

Zoning:
The Frequency of daily cleaning is divided in 3 zones:
* Green Zone – Cleaning – mechanically/manually. Frequency – Once a day.
* Red Zone – Cleaning – mechanically/manually. Frequency – Once a day minimum followed by further cleaning upon requests/instructions.
* Yellow Zone – Cleaning – once at commencement of shift & repeated till the end of the shift. Busy areas with continued upkeep.
* Colour coded cleaning tools for different areas
* Colour coding of each type of waste with specific colour bins for easy identification by users
* Go-green initiatives are a part our of mission with the usage of eco-friendly cleaning chemicals

 B. Pest Control Services 
We provide premium pest control services ensuring all safety and environmental requirements & compliances with customized solutions for your business and industry.
Features:
* Adopting a continuous evaluation system for effectiveness of treatment
* Identification of pests and analysis of their current activity in and around the facility
* Providing necessary recommendations for limiting and preventing pest activity
* Treatment solutions
* Implementation of effective control methods
Methodology:
* Design Pest Control Schedules
* Plan control strategies
* Latest equipment, technologies & methodology
* Disposal & Removal
* Use of environment friendly chemicals
Commercial:
* Anti-Termite Treatments (Pre construction & Post Construction)
* Rodent Control
* Mosquito control
* General Pest Management
Residential:
* Anti-Termite Treatments (Pre construction & Post Construction)
* Pest Control for Crawling Insects (Cockroaches/Red Ants, Black Ants, etc.)

 C. Garden & Lawn Maintenance 
We handle complete commercial and residential landscape maintenance and garden care services that include care and maintenance for your lawns, shrub reshaping and pruning, feeding and fertilizing, hedge cutting and trimming and anything else which keeps your garden looking at its best!
Maintenance of all office plants and flowers at healthy growth standards – at acceptable height and form, pruned in accordance with good horticultural practices. From basic planting schemes designed to suit desired preferences and layouts to more elaborate planting designs.
Use of ground cover plants to reduce weeding, decorative plants to add year round colour, shape and height to the garden creating a healthy soil balance essential for plant growth with water, air and a range of mineral nutrients while maintaining good practices in landscape irrigation methods.
Features:
* Operations and Management of Daily Schedules
* Periodic Maintenance
* Renewal/Replanting
* Improvement of Aesthetics
* Periodic Manuring and Nutrition
* Periodic Pesticide Treatment
* Maintenance of Indoor Plants
* Hard Landscaping – Footpaths, Road Surfaces, Courtyard Paving, Steps to Entrances, Car Parking Areas, Kerbs, Edgings and Pre-formed Channels, Fencing, Gates and Boundaries.
* Soft Landscaping – Grassed Areas, Horticultural Works, Office Plants and Flowers, Cut Flowers.

 D. Facade and Exterior Cleaning 
Our Facade Cleaning services for high-rise buildings with a comprehensive maintenances regime ensures retention of gloss levels of:
* The facade
* ACP cladding
* Exterior windows
* Building cladding and skylights
Features:
* Using skilled labor
* Specialized equipment
* Environmentally safe products
* Strict adherence to all safety regulations
* Window and cladding cleaning activities occur at predetermined frequencies
* Recommendations provided on window and cladding maintenance with the help of detailed checklist, work schedules, minor or major repairs to be carried out as & when required
* Customized high level cleaning solutions designed to deliver best results

E. Mailroom Management
Activities:
* In-bound Mail Management
* Out-bound Mail Management
* Pre-processing of Mails

Advantages:
* Handled by trained manpower
* Technology initiatives on proof of delivery, record & capture
* Mail delivery at mailroom counter – all mails delivered within short time
* Process defined for every activity
* Instant mail track and trace facility
* Single window point for incoming and outgoing mails

F. Help Desk Management Services
One of the critical support areas in Integrated Facilities Management Services is help desk management. Help desk support involves understanding of the user’s problems, diagnosing the reasons and rectifying the same simultaneously maintaining historic records of critical assets. We provide skilled staffing to operate the help desk.
* Handle Phone Calls
* Log Complaints
* Records Time
* Root Cause Analysis

G. Technical Services/Facility Maintenance
Technical and the Maintenance Services are one of the main areas where Mumbai Security Force operates and gives customers a trouble free experience.
Building and Asset Maintenance Services is based on the objective of improving the overall all building efficiency, and enhance the value of all assets, reduce down time and surprise break downs and thereby reduce costs. We offer complete maintenance plans for your set-up. The areas we work with you include risk management, Environment management, forward maintenance planning and Business Continuity planning.
* Planned Preventative Maintenance schedules – All assets and Mechanical, Electrical, Plumbing and Drainage systems.
* Maintenance of all assets at optimum performance levels, as per OEM specs and recommendations made by local professional bodies that includes all statutory obligations.
* Provide necessary support to any Business Contingency Plan situation as directed by the client.
* Timely identification and rectification of faults that are recorded, are time bound and shared to facilitate quality analysis.
* Statutory inspections with comprehensive inspection programmers in accordance with industries best practices.
* Periodical review on condition of premises and equipment covered within the contract e.g. Electrical equipment and systems, Mechanical equipment and systems, Plumbing systems, Building Fabric, External Areas, Fixtures and fittings.

Breakdown Maintenance:
* Reduce Downtime
* Failure Analysis
* Recording events
Preventive Maintenance:
* Reduction of equipment down time.
* Higher operating efficiencies
* Extended life time of equipment
* Protection against unexpected failures
* Historical logs of equipment condition and service
Maintenance:
* Daily site walk to check the engineering systems and plant rooms
* Maintain records and escalate abnormalities
* Weekly visual check on architectural and building services installations
* Immediate repairs as required
* Records of visual check results with recommendations and implementation of appropriate solutions

H. Plumbing & Water Management
* Water Management Systems
* Repairs and Servicing of Sanitary fixtures
* Pump Operations
* Maintenance of spares
* Cleaning of tanks at periodic intervals

I. Minor Project Works
Civil, Carpentry, Plumbing and Allied Works:
* Undertake all Civil, Carpentry, Plumbing and Allied works including maintenance of all civil exteriors / interiors, doors, door closers, cupboards, blinds, false ceiling & false flooring, carpets, general lighting, internal plumbing – all general handyman services for the premises
* Maintenance and servicing of all the doors, floor springs / door closures, furniture and attending day to day miscellaneous civil, carpentry, electrical and plumbing work
* Replacement of taps, jet sprays, valves, flush tanks, bottle traps, soap dispenser, waste pipes in case the same are not in serviceable conditions
* Immediate repair and replacement (if required) of damaged fittings, fixtures, sanitary wares, tiles
* Carpentry: Check all Door closers, Floor springs, Handles, Hinges, Locks, Latches, Shutters, work stations, chairs, storages, wall paneling, glass fittings, doors and allied infrastructure
* Minor repairs to be carried as per agreed response time
* Clear blockages in main line as and when required.

J. Building Management System (BMS)
Mumbai Security Force operates Building Management Systems that comprise of Access Control, CCTV, Fire Alarm and Building Automation systems, for efficient functioning and security of the premises. Understand the entire solution installed at site integrated with HVAC, Electricals (Lighting, Genset and UPS) and Water systems, Lift and Elevator systems and other specific monitoring and control systems. Understand the entire solution installed at site integrated with HVAC, Electricals (Lighting, Genset and UPS) and Water systems, Lift and Elevator systems and other specific monitoring and control systems. Building and Asset Maintenance Services is based on the objective of improving the overall all building efficiency, and enhance the value of all assets, reduce down time and surprise break downs and thereby reduce costs. We offer complete maintenance plans for your entire plant and building including O and M, Utilities maintenance and engineering services. The areas we work with you include risk management, Environment management, forward maintenance planning and Business Continuity planning.
BMS Operation
The most commonly monitored and controlled solutions handled under BMS are as follows,
* Access Control System – Programming and issue of access cards (Proximity / Smart) for all employees. Programming of door and card attributes. Generating Attendance reports for the facility manager.
* CCTV System – Ensure that all cameras are always operational and focused at designated areas. Configure various functions as desired by client such as motion detection, video recording period.
* Fire Alarm System – Ensure fire system is on 24X 7. Check health of all detectors from main panel to ensure that all detectors are operational. Monitoring of alarms on Panel / BMS monitor. Alarm acknowledgement and action to be carried out as per instructions provided by OEM.
* OEM’s/Warranties – Ensure necessary precautions such as due preventive maintenance calls by OEM as per warranty / AMC contract for all above systems. System configuration is attempted only in the presence of OEM suppliers and due permissions, specific in nature and controlled by passwords and other secure methods.
* MIS Reports – Responsible for generating and submitting all relevant MIS reports to the client – trend reports for Access control details (to note Time and attendance, Cards issued status, Time in and out reports), Fire alarm (health status reports of the panel and detectors, alarms raised and responded, Hydrant status, fire drills), CCTV (status of all cameras, clear visibility, recorded information, incident report, DVR / NVR status, back up video information), BMS covering (trends on HVAC, Electrical parameters, Load in / out, Consumption pattern, CO2 level monitoring, STP, UTP, WTP status, Genset and UPS management and so on).

K. HVAC
L. Supply of personal hygiene and consumables
M. Supply of Cleaning Equipment’s
N. Fleet Management / Transport arrangements
O. Club House & Swimming Pool Management
P. Parking Arrangement and Valet Services